1. Introduction
Zyora Global ("Zyora," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit https://zyoraglobal.net, use our contact forms, communicate with us, or engage our software development and technology consulting services.
We operate from Ahmedabad, Gujarat, India and Houston, Texas, USA. By using our website or submitting information to us, you agree to the practices described in this policy.
2. Information We Collect
We collect information that you provide directly, information generated through your use of our website, and limited technical data necessary to operate and improve our services.
2.1 Information you provide
When you contact us through forms on our homepage, contact page, or services page, we may collect:
- Full name
- Email address
- Company or organization name (optional)
- Phone number with country code (optional)
- Message content describing your project or inquiry
- File attachments submitted on the contact page (for example briefs, RFPs, or supporting documents)
2.2 Client and project information
If you become a client, we may additionally process business contact details, billing information, project requirements, credentials shared for integrations, and other information needed to deliver contracted services. The scope of client data is typically defined in a separate statement of work or master services agreement.
2.3 Automatically collected information
When you browse our website, we and our service providers may automatically collect certain technical information, such as:
- IP address and approximate location derived from IP
- Browser type, device type, and operating system
- Pages viewed, referral URLs, and general interaction patterns
- Session replay and heatmap data through Microsoft Clarity
- Standard server and security logs
3. How We Use Your Information
We use personal information for legitimate business purposes, including:
- Responding to inquiries and scheduling consultations
- Evaluating project fit and preparing proposals
- Delivering, managing, and improving our services for clients
- Sending operational communications related to your request or engagement
- Maintaining website security, preventing abuse, and detecting spam (including honeypot and validation checks on forms)
- Analyzing website performance and user experience to improve our content and navigation
- Complying with legal obligations and enforcing our agreements
4. Legal Bases for Processing
Where applicable under laws such as the GDPR, we process personal data based on one or more of the following grounds: your consent (for example when you submit a form), performance of a contract or steps prior to entering a contract, our legitimate interests in operating and improving our business (balanced against your rights), and compliance with legal obligations.
5. How We Share Information
We do not sell your personal information. We may share information only as described below:
- Service providers that help us operate our website and business (for example hosting, database, email delivery, analytics, and file storage providers)
- Professional advisors such as lawyers or accountants when reasonably necessary
- Authorities or third parties when required by law, court order, or to protect rights, safety, and security
- A successor entity in connection with a merger, acquisition, or asset sale, subject to appropriate safeguards
5.1 Key service providers
Our website and inquiry workflow may rely on providers including cloud hosting (such as Vercel or Render), Supabase for database and media storage, Resend for transactional email notifications, and Microsoft Clarity for analytics. These providers process data on our behalf under contractual terms appropriate to their role.
6. Data Retention
We retain contact form submissions and related correspondence for as long as needed to respond to your inquiry, maintain business records, and comply with legal obligations. Inquiry records are stored in our internal content management system. Analytics data is retained according to the settings of the relevant analytics provider. You may contact us to request deletion where we have no overriding legal or contractual need to retain the information.
7. Security
We implement reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or alteration. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. International Transfers
Because we work with clients globally and use cloud infrastructure, your information may be processed in countries other than your own, including India and the United States. Where required, we take steps designed to ensure appropriate safeguards for cross-border transfers.
9. Your Rights and Choices
Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information, and to withdraw consent where processing is consent-based. You may also have the right to lodge a complaint with a supervisory authority.
To exercise these rights, contact us at info@zyoraglobal.net. We may need to verify your identity before fulfilling a request.
- You can stop receiving marketing emails by using the unsubscribe link in those emails, if applicable
- You can limit certain cookies and analytics through your browser settings; some site features may be affected
10. Children's Privacy
Our website and services are not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can take appropriate action.
11. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when the policy was last revised. Material changes will be posted on this page.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, contact Zyora Global:
- Email: info@zyoraglobal.net
- Website: https://zyoraglobal.net/contact
- Locations: Ahmedabad, Gujarat, India and Houston, Texas, USA